Mission Statement

Stake is dedicated to fostering responsible gambling practices to all customers on our platform and within our community. We are committed to ensuring that our customers are educated on our various responsible gambling tools available for use, promote gambling as a form of entertainment and empowering individuals to make informed decisions about their gambling activities.

6 Tips For Effective Management Of Your Gambling Activities

House Advantage/House Edge

Games have a house edge to ensure a percentage of the total amount wagered is returned to the House, which in this case is Stake.

Randomness

All gambling has an element of randomness - there is no way to control the outcome of any casino game or sporting event.

Independent Outcomes

Games/Spins are not related. Their outcomes are not dependent on how much, or how long, you’ve previously played the game for.

Odds and Probability

Odds and probability are ways to describe your chances of winning. Whilst the odds can appear to be low, there are no certainties in betting.

Introducing Our Responsible Gambling Tools

Gambling should always be a form of entertainment. In order to assist you in keeping your gambling activities fun, Stake has a range of responsible gambling tools which you are able to make use of at any point in time.

Play for fun, not for funds.

Gambling Limits

Loss Limits

A loss limit allows you to set a limit on how much you can afford to lose over your set period of time. The limit can be set over a period of one day, one week or one month. It is a net loss limit. Profits made during your set period will not count towards your limit amount. If you are profitable during the set period, you are able to use your profits to continue to wager and bet until you reach your loss limit. Unsettled bets count towards the limit. Please check your unsettled bets if you are unable to place bets, as these unsettled bets may be causing you to reach your limit.

Wager Limits

A wager limit (or betting limit) allows you to set a limit on how much you can wager over your set period of time. The maximum bet limit can be set over a period of one day, one week or one month. The limit is not a net limit so profits are excluded. This means, if you are profitable during the period these profits are not offset against your maximum bet limit.

Decreasing an existing limit(s) is effective immediately. When increasing your limit(s), your new limit(s) will be subject to a 24-hour cool off period before your new limit takes effect.

Deposit Limits

At Stake, we are committed to promoting responsible gambling and giving you greater control over your gambling activities. That’s why we offer deposit limits, a tool designed to help you manage how much money you can deposit and play with over a set period.

Deposit Limits - Fiat Currency

Deposit limits allow you to cap the amount of money you can deposit daily. Once you reach your set deposit limit, you won’t be able to deposit more funds until the daily limit has reset.

Note: When setting your deposit limit, the limit is configured in USD (United States Dollar).

Deposit Limits - Cryptocurrency

Withholding Crypto Balance: Your withholding balance refers to crypto deposits only, and are funds you have deposited in excess of your set deposit limit, which is temporarily held and unavailable for use. Once your daily deposit limit resets, an amount equal to your limit will be released from your withholding balance and made available in your account. Currently, it is important to note that Stake supports daily deposit limits only.

How to Set a Deposit Limit:

Step 1: Go to Responsible Gambling Page > Select the Deposit Limits option

Step 2: Select the option ‘Add Limit’

Step 3: Enter your desired amount you wish to set

Step 4: Proceed by clicking on ‘Add Limit’ to process limit request

You have the ability to:

• Set a deposit limit

• Increase a deposit limit

• Decrease a deposit limit Remove a deposit limit

Note: Cooling-Off Periods

Setting or decreasing your deposit limit is effective immediately. Increasing or removing your existing deposit limit is subject to a 24-hour cooling off period.

Important Notes: Deposit limits apply only to deposits, not to wagers or losses. To set a wager or loss limit, see here.

Self-Exclusion

A self-exclusion tool offers the ability to suspend all access to your account should you feel that you are at risk of developing a gambling problem, or in some cases, believe you currently have one.

Period available:

• Indefinite

In the event an indefinite exclusion is set, access to your account(s) will remain blocked until such time should you actively request to revoke the indefinite exclusion. The indefinite exclusion imposes a minimum exclusion period of at least 6 months, from the date of application. Once the 6 month period has lapsed, your account can be considered for reactivation subject to a formal return to play review.

In order to initiate the review process, please contact our support team via email [email protected]

Break in Play

Stake also provides alternative options to suspend your account temporary, known as Break in Play. Whether you would like to take a break from gambling to re-evaluate your personal goals, save some money or simply spend time on other activities, the option is made available to you.

The available periods are as follows:

• 1 Day

• 1 Week

• 1 Month

Note: Stake reserves the right to self-exclude a customers account should we determine that gambling may not be safe for you to continue.

Applying a Self-Exclusion on your Account

1. Navigate to our Stake Smart Self-Exclusion page

2. Select the 'Request Self-Exclusion' option in the bottom right hand corner

3. Using the drop down options, select the applicable timeframe

4. Once you have selected the timeframe, proceed by clicking 'Next'

5. Confirm your self-exclusion by proceeding with clicking on the 'Confirm' option

Note:

• It will not be possible to reactivate your account until the chosen time period has lapsed

• A minimum of 6 months must pass before the account can be considered for review

Closing My Stake Account

Stake provides all customers with the option to close their account at any time. We understand that individual circumstances and preferences change, and we respect the decision to stop using the platform.

You may wish to close your account for a number of reasons, including but not limited to:

• Loss of interest where gambling no longer serves as an enjoyable or entertaining activity

• Personal circumstances such as changes in lifestyle, financial situation, or personal priorities

• Alternative preferences such as a preference to pursue other leisure activities

• Any other personal reason unrelated to problem gambling

How to Close Your Account:

1. Log in to your account and navigate to the “Responsible Gambling” menu.

2. Select the “Account Closure” option and follow the on-screen prompts.

3. Confirm your request and reason to initiate the account closure process.

Reopening a Closed Account:

Should you change your mind and wish to reopen your account, you may submit your request to our Customer Support team via chat or email [email protected].

Please be aware that the following conditions apply:

• All account reopening requests are subject to a mandatory 24-hour cooling-off period from the time the account was closed.

• Your account will remain closed and inaccessible during this period. Access will only be restored once the cooling-off period has elapsed and your request has been processed.

• Stake reserves the right to conduct internal checks prior to making a decision to reopen an account.

• Stake reserves the right to keep your account(s) closed indefinitely.

• Stake reserves the right to close your account(s) at any point in time, at our sole discretion.

Note: Stake reserves the right to close a customers account at any point in time, at our sole discretion.

Help Organizations

If you are worried about yourself, or if someone you know is having problems managing their gambling, there are several external support agencies that can assist with providing advice.

Gamblers Anonymous

Website: https://gamblersanonymous.org/ga/

Gambling Therapy

Website: https://www.gamblingtherapy.org/

Contact: [email protected]

The National Council on Problem Gambling

The National Council on Problem Gambling provides a range of resources, including answers to commonly asked questions, a gambling behavior self-assessment, information about treatment and the National Problem Gambling Helpline (1-800-GAMBLER) to connect you with help in your state (Canada).

Tel:+18004262537 Chat: https://www.ncpgambling.org/help-treatment/chat/

Gamtalk

Gamtalk provides information on helplines, treatment and online resources from organizations around the world dedicated to helping those struggling with problem gambling.

Website: https://www.gamtalk.org/treatment-support/

Minors

Stake.com does not support underage gambling.

Underage gambling is illegal, and is defined as anyone who is under the age of 18 years old at the time of account registration.

No winnings should be paid to such players if identified as someone who is underage.

Tips for Parents

• Do not leave your computer unattended when your casino software is running.

• Password-protect your casino program.

• Do not allow minors to participate in any gambling activity.

• Keep your casino account number and payment card(s) out of reach of minors.

• Do not save passwords onto your computer.

• Limit the amount of time your children spend online and make use of software to prevent your children from accessing inappropriate material.

Gambling Blocks

There are gambling site blocker apps available to help restrict access to gambling websites as a protective measure in safeguarding yourself, or in some instances, safeguarding the risk of gambling exposure to a minor. Betblocker

https://www.betblocker.org/

Netnanny:

Netnanny offers protective measures which varies from website and app blocks to parental controls.

Website: https://www.netnanny.com/

Gamblock:

Gamblock is a mobile app that blocks access to thousands of gambling websites and provides access to useful resources. Website: http://www.gamblock.com/

*Stake does not accept any liability in respect of any third-party software.